PRIVACY POLICY
Who we are:
Independent is a family-owned Australian company.
We specialize in supplying, maintaining, and installing air conditioning, and refrigeration.
Our contact details are as follows:
INDEPENDENT AIR CONDITIONING
INDEPENDENT TRADIE HIRE
ABN 45 637734055
ACN 637 734 055
33 Ern Harley Dr, Burleigh Heads QLD 4220
07 3130 0627
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Our Commitment to Privacy:
At Independent Business Association, we take your privacy seriously.
We follow strict rules laid out in the Privacy Act 1988 (CTH) and the Australian Privacy Principles (APP) to keep your information safe.
We understand how important your personal information is for our services to run smoothly.
That's why we collect it carefully and responsibly.
Your privacy is our top priority.
We use strong security measures to protect your information and promise to only use it the way you want us to.
If you have any questions or concerns about how we handle your privacy, please reach out to us. Your feedback is valuable; we're here to address any issues quickly and thoroughly.
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Our Privacy Policy:
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Our approach to collecting personal information primarily involves direct interaction with you. However, there are occasions where we may need to source information from third parties, such as when you permit us to collect data from a trade reference or a credit reporting agency. Additionally, we may access publicly available sources like company registers or land title registries to gather relevant information.
In terms of usage, your details serve various purposes within our operations. These include assessing credit applications and determining your creditworthiness, particularly for commercial credit. We also use this information to secure any credit provided to you, inform other credit providers in case of payment defaults, and facilitate the collection of overdue payments or debts incurred due to defaults. Furthermore, we may share relevant information with other credit providers to keep them informed about your credit status, particularly if you default with them. Overall, the aim is to maintain oversight of your credit arrangements with various providers.
Regarding the information we retain, it aligns with our credit-related activities and typically encompasses a range of details. This includes your identification particulars, such as name and address, along with any authorized information from third parties. Additionally, we keep records related to any property ownership, references from tradespeople provided during commercial credit applications, credit details, and information about missed payments on commercial credit applications. While we prioritize the information necessary for our business operations, we refrain from actively collecting sensitive data unless essential, in which case we handle it in compliance with privacy laws.
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Sensitive Personal Information
As defined in the Privacy Act, sensitive information encompasses details or opinions regarding an individual's racial or ethnic background, political views, affiliation with political organizations, religious or philosophical beliefs, membership in trade unions or professional bodies, criminal history, or health status.
At Independent Business Association, we handle sensitive information with the utmost care and discretion. We pledge to use sensitive information solely for the following purposes:
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For the primary purpose for which it was obtained.
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For a secondary purpose directly related to the primary purpose.
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With your explicit consent.
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When required or authorized by law.
Rest assured, we prioritize the protection and appropriate use of sensitive information in compliance with legal obligations and ethical standards. Your privacy and confidentiality are paramount to us.
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Security of Personal Information
We ensure the protection of your information through various measures. Personal data is securely destroyed or de-identified when no longer needed, typically within seven years of account closure. We employ physical, electronic, and procedural safeguards to secure your information. This includes storing personal data in password-protected electronic databases accessible only to authorized personnel.
Both our staff and third parties are obligated to maintain confidentiality, and we take reasonable steps to prevent misuse, loss, or unauthorized access.
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Access to your Personal Information:
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You have the right to access your personal information at any time. We aim to process requests promptly, usually within 14 days for straightforward inquiries. While there is no fee for accessing your information, we may charge for the reasonable processing costs. However, access may be denied in certain circumstances. This includes situations where providing access could seriously endanger someone's life, health, or safety, unreasonably invade another's privacy, or compromise legal proceedings or negotiation strategies.
Additionally, access may be denied if it violates the law, court orders, or ongoing investigations, or if it could reveal sensitive business decisions.
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Changes to Our Privacy Policy:
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We may update our privacy policy occasionally.
While not all changes will need your consent (like updates to office security), we'll let you know about any changes that do.
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Privacy Policy Complaints and Enquiries:
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If you have any queries or complaints about our Privacy Policy please contact us at:
07 3130 0627
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